Frequently Asked Questions
How Do I Use the Skin Tag Removal Band Kit?
The kit uses a handheld applicator to position a small band around the base of a suitable skin tag. Before considering use, have a doctor confirm the growth is a skin tag and discuss appropriate removal options. Always follow the supplied instructions, including suitability requirements and aftercare.
What Makes the Band Kit Different From Other Removal Methods?
The kit uses a targeted banding method, rather than creams, freezing or electronic burning. Its applicator is designed to place a small band around the skin tag’s base. Suitability and results vary, and this method is not a replacement for professional assessment.
How Does the Banding Method Work?
The band restricts blood supply to the skin tag, with the aim of causing it to dry out and eventually detach. This process is not immediate, and results vary. Follow the manufacturer’s instructions and seek medical advice if the area becomes painful, bleeds or shows signs of infection.
Where Are You Based?
Hello Clear’s head office is based in Sydney, NSW, Australia.
How Much Does Shipping Cost?
Enjoy complimentary standard shipping on all orders Australia-wide.
When Will My Order Arrive?
Most orders arrive within 3–10 business days, depending on your location in Australia. Delivery times are estimates and may vary during busy periods. Once your order is dispatched, we’ll email your tracking details.
Do You Deliver Outside Australia?
We currently deliver exclusively within Australia. For assistance with delivery enquiries, please contact our customer support team.
Can I Return My Order for a Refund?
We offer a 30-day money-back guarantee for added confidence in your purchase. If you’re not satisfied, contact our team within 30 days of receiving your order.
Eligibility and return conditions apply. Please review our Refund Policy in the website footer for full details.
Is It Safe to Pay on Your Website?
Yes. Payments are processed through a secure, encrypted checkout designed to protect your payment information, so you can shop with confidence.
How Can I Track My Order?
Once your order is dispatched, you’ll receive an email with your tracking number and a direct tracking link. You can also enter your tracking number on our Track Your Order page, accessible from the website navigation or mobile menu.
How Can I Contact Customer Support?
For help with product enquiries, orders or delivery, contact our team using the form on our Contact Us page, or email helloclear.co@gmail.com
Our support hours are Monday to Friday, 9:00 am–5:00 pm Sydney time. We aim to respond within one business day.