Frequently Asked Questions
How Do I Use the Nail Fungus Laser?
The device clips onto a suitable finger or toe, positioning its built-in light over the nail during each session. Before use, have a doctor or podiatrist confirm that the nail changes are caused by a fungal infection and discuss appropriate treatment options. Always follow the supplied instructions, including suitability requirements, recommended session times, cleaning and precautions.
What Makes the Nail Fungus Laser Different From Other Fungus Treatment?
The device directs light towards the nail during each session, offering a different approach from topical antifungal creams or nail lacquers. Its compact clip-on design and USB charging allow convenient, hands-free use at home. Suitability and results vary, and it should not replace professional assessment or prescribed treatment.
How Does the Nail Fungus Laser Work?
During each session, the device exposes the affected nail to light, aiming to target fungal infection. Any visible improvement depends on the treatment’s effectiveness and may take months as the nail grows. Use the device as instructed, and stop using it and seek medical advice if you notice pain, burning or worsening symptoms.
Where Are You Based?
Hello Clear’s head office is based in Sydney, NSW, Australia.
How Much Does Shipping Cost?
Enjoy complimentary standard shipping on all orders Australia-wide.
When Will My Order Arrive?
Most orders arrive within 3–10 business days, depending on your location in Australia. Delivery times are estimates and may vary during busy periods. Once your order is dispatched, we’ll email your tracking details.
Do You Deliver Outside Australia?
We currently deliver exclusively within Australia. For assistance with delivery enquiries, please contact our customer support team.
Can I Return My Order for a Refund?
We offer a 30-day money-back guarantee for added confidence in your purchase. If you’re not satisfied, contact our team within 30 days of receiving your order.
Eligibility and return conditions apply. Please review our Refund Policy in the website footer for full details.
Is It Safe to Pay on Your Website?
Yes. Payments are processed through a secure, encrypted checkout designed to protect your payment information, so you can shop with confidence.
How Can I Track My Order?
Once your order is dispatched, you’ll receive an email with your tracking number and a direct tracking link. You can also enter your tracking number on our Track Your Order page, accessible from the website navigation or mobile menu.
How Can I Contact Customer Support?
For help with product enquiries, orders or delivery, contact our team using the form on our Contact Us page, or email helloclear.co@gmail.com
Our support hours are Monday to Friday, 9:00 am–5:00 pm Sydney time. We aim to respond within one business day.