Frequently Asked Questions
Where Is Your Business Based?
Our main office is in Sydney, New South Wales, Australia.
Do You Charge for Delivery?
No, shipping is free on all orders within Australia.
When Can I Expect My Order to Arrive?
Most orders arrive within 3–10 business days, depending on the delivery location.
Do You Deliver Outside Australia?
We currently deliver within Australia only. For any delivery enquiries, please contact our team.
Can I Return My Order or Request a Refund?
We offer a 30-day money-back guarantee, subject to our return conditions. If you’re unhappy with your purchase, contact us within 30 days of receiving it. Visit the Refund Policy in our website footer for full details.
Are My Payment Details Protected?
Yes. Our checkout uses trusted payment systems with encryption to help keep personal and payment details secure.
How Can I Track My Delivery?
Once your order is dispatched, we’ll email you a tracking number and link. Follow the link or enter the number on our Track Your Order page, accessible from the top of our website or the mobile menu.
How Do I Get in Touch with Your Team?
Contact us through the form on our Contact Us page or email helloclear.co@gmail.com
Our support team is available Monday to Friday, 9:00 am–5:00 pm AEST. We aim to reply within 24 hours on business days.