Frequently Asked Questions
How Do I Use the Nail Fungus Treatment Device?
The device is designed to provide a simple, hands-free nail care treatment. Place the affected nails inside the device, position them comfortably under the treatment lights, and select the appropriate treatment setting. Allow the device to complete the treatment cycle while you sit and relax. Always follow the instructions for correct positioning, treatment time, frequency of use, and safety precautions.
What Makes the Nail Fungus Treatment Device Different From Other Treatments?
The device uses targeted light technology to provide direct care to the nails, rather than relying on creams, liquids or manual application. Its hands-free design allows the affected fingernails or toenails to be positioned comfortably under the treatment lights for a simple at-home routine. Results can vary between individuals, and persistent or severe nail problems should be assessed by a healthcare professional.
How Does the Banding Method Work?
The band restricts blood supply to the skin tag, with the aim of causing it to dry out and eventually detach. This process is not immediate, and results vary. Follow the manufacturer’s instructions and seek medical advice if the area becomes painful, bleeds or shows signs of infection.
Where Are You Based?
Hello Clear’s head office is based in Sydney, NSW, Australia.
How Much Does Shipping Cost?
Enjoy complimentary standard shipping on all orders Australia-wide.
When Will My Order Arrive?
Most orders arrive within 3–10 business days, depending on your location in Australia. Delivery times are estimates and may vary during busy periods. Once your order is dispatched, we’ll email your tracking details.
Do You Deliver Outside Australia?
We currently deliver exclusively within Australia. For assistance with delivery enquiries, please contact our customer support team.
Can I Return My Order for a Refund?
We offer a 30-day money-back guarantee for added confidence in your purchase. If you’re not satisfied, contact our team within 30 days of receiving your order.
Eligibility and return conditions apply. Please review our Refund Policy in the website footer for full details.
Is It Safe to Pay on Your Website?
Yes. Payments are processed through a secure, encrypted checkout designed to protect your payment information, so you can shop with confidence.
How Can I Track My Order?
Once your order is dispatched, you’ll receive an email with your tracking number and a direct tracking link. You can also enter your tracking number on our Track Your Order page, accessible from the website navigation or mobile menu.
How Can I Contact Customer Support?
For help with product enquiries, orders or delivery, contact our team using the form on our Contact Us page, or email helloclear.co@gmail.com
Our support hours are Monday to Friday, 9:00 am–5:00 pm Sydney time. We aim to respond within one business day.